Frequently Asked Questions
Here is where you can check the progress of your order’s shipment: https://pantheraprints.com/order-tracking/
Either the order tracking number or your email with your full name under the order will allow you to follow the progress of your order.
Please be aware that tracking details won’t appear until the order has been dispatched. It is likely that the page will be blank if it hasn’t been dispatched yet. But don’t worry—your order will arrive shortly!
You are welcome to get in touch with our Support team by emailing [email protected] or by clicking the Help button in the lower right corner of the screen if there are no fresh updates displayed after some time.
The Free Shipping policy is subject to change, so we are unable to provide an exact response at this moment. However, the free shipping barrier ought to be visible in the website’s top bar, so kindly be sure to periodically check it out.
An email with an automatic order confirmation should have been sent to you if the order was placed and processed correctly. If there are no emails in your inbox, please check your spam or junk mail folder again.
If you checked your spam or junk mail folder and you still did not receive the confirmation email, we advise you to contact us via this email: [email protected] so that we can look into this for you.
You should receive an email with the tracking number as soon as the order is prepared for shipment. Please don’t hesitate to open a ticket by clicking the Help button or sending an email to [email protected] if you haven’t seen any updates in the tracking after a period of 14 days. We’ll investigate the matter more thoroughly and get back to you right away.
We’re sorry to hear that you were unable to place your order. Please contact customer service via this email: support@pantheraprints, and we will resolve the issue as quickly as possible.
Please contact our support team as soon as possible if the shipping address on your order is incorrect so that we can try our best to seek a shipping address change with our fulfillment center.
Please use the Contact Us form to request the “Modify my order detail” option. Remember that you have 12 hours after placing your order to modify the shipping address.
If your order’s tracking details haven’t been updated in a few days. The following are some explanations for why tracking data might not be updated:
– Weather conditions – Holiday rush – Carrier delay
– Packages at intermediate stops are not scanned
Thus, it appears that nothing is occurring. In other cases, the carrier is just falling behind. We really wish for your patience and understanding as it occasionally occurs.
Kindly use the Contact Us form to open a ticket if there are no updates for more than two weeks. We’ll investigate the matter more thoroughly and get back to you right away.
The package might have been mistakenly marked as delivered and will arrive the following day. Please wait one more business day. Be careful to get in touch with your local post office rather than the USPS helpline. Better and faster service can be obtained from your neighborhood post office. In the event if your family members or neighbors misplaced the package, you could also need to check with them. For further help, please contact our Support team using the Help button located in the bottom right corner of the page if none of the aforementioned solutions resolve the issue and the order is still missing after a few days.
-Credit Cards: Mastercard, Visa, and American Express are accepted.
-Debit Cards: Debit cards bearing the Visa or Mastercard logo are accepted. Prior to using a pre-paid debit card for an online transaction, it is necessary for you to register it. You can accomplish this by calling their own support teams or by following the directions on the card.
-PayPal: For simple online payments, PayPal users can link their personal accounts to any bank account or credit card. Customers may also choose to take advantage of PayPal Pay in Four, which allows them to set up autopay to pay the remaining amount every two weeks after paying 25% of the transaction at checkout. Customers who adore the products but might find it difficult to pay all at once are supported by this. Why not, when it is interest-free?
It typically takes a maximum of 10 business days for a refund to appear in your bank account once it is granted. We would appreciate it if you could wait a little while longer if it’s still within this window. whether the delay is worrying you, you can get in touch with us at https://pantheraprints.com/contact-us/, your bank, or PayPal to check whether there is a problem with the money transfer from your account.
– After placing your order, you have three hours to cancel it.
– Since we’re constantly trying to do better, please give your order ID and the reason you had to cancel.
– Please get in touch with our support staff at https://pantheraprints.com/contact-us/ to cancel an order.
– After this period, the order is locked for processing, and no changes or cancellations can be made to the product or shipping address details.